Ground Rules

With your guidance, our design team will complete the following checklist to create your Theme Package. The full process typically takes 12-14 weeks from start to finish. A couple of notes:

• Each review cycle is open for one week
• All deliverables will be deployed to, and available on your private demonstration portal
• Work-in-progress theme and demo content will be available for installation on your servers after Review 3
• If needed, you may put the process on "vacation hold" for up to one year
• If you need assistance developing your identity package, we can pause the process at the appropriate step and provide support through Service Punchcards - arch

The Theme Package process and Service Punchcard requests and tracking will be supported with your private portal (Confluence spaces) on our servers, which includes up to three user accounts. Your portal will be maintained for one year after completion of last service package or punchcard. User accounts inactive for six months will be automatically disabled (simply contact us to reactivate).