If your query is about how to use our products in general, feature inquiries, bug workarounds, or similar, it's technical support. Technical support queries usually take the form, "How do I do X in your product?" Bottom line: it's technical support if users in other organizations might reasonably have the same problem or pose the same question. For support queries, please open a support ticket under the "Customer Contact" project

If your query is about how to do something specific within your deployment, it falls within Punchcard scope. More obvious areas include visual design, information design, content buildout, training, configuration, migration support, and so forth (as mentioned above). Punchcard queries are made through your customer portal.

This approach allows for guaranteed access to a specific skillset, scheduled on a weekly basis based off a pre-established weekly reservation setting. You can find out more about this approach here.

This approach follows a pre-determined iterative schedule, similar to our Theme Design Package and Information Design Package. At the end of a Planned Project, you will be provided with specific delivery items. The cost, schedule, and delivery items are approved by you before we start work. This option is useful if you are looking to have something specific delivered on a predictable schedule and cost basis, and is often used for larger projects that need to be delivered by a specific deadline.