Content Layer

padding	0
margin	30px 0 120px 0 0
name	MOBILE
id	588726155

Content Column

width	100.0%
id	165514215

Content Block

padding	0
margin	0
border-width	0
id	207182499
class	juicy-text-mobile-small
collapsible	collapse on desktop
height	140px

License Management

Service Punchcards

Content Block

background-color	transparent
border-radius	0
background-repeat	no-repeat
margin	0
border-color	$lightGrayColor
border-width	0
background-position	left center
id	165514216
border-style	solid
class	clean
collapsible	collapse on desktop

Image Added

Easy management of your complex Atlassian software and add-on licenses.

Content Layer

margin	0px 0 120px 0
id	296925831

Content Column

width	100.0%
id	296925832

Content Block

border-width	0
id	296925843
class	juicy-text
collapsible	collapse on mobile

License Management

Content Block

background-color	transparent
border-radius	0
background-repeat	no-repeat
margin	-80px 0 0 0	-80px 0 0 0	name	Information Architecture Package
border-color	$lightGrayColor
border-width	0
background-position	left center
id	165514216296925853
border-style	solid
class	clean
collapsible	collapse on mobile

Image Added

Easy management of your complex Atlassian software and add-on licenses

Image Removed

A fast and inexpensive way to smooth out speed bumps and navigate road blocks

.

Content Layer

background-color	$lightColor
padding	20px 0 100px 010px 50px 10px
name	Highlights
id	589463640
class	gray-curve-top-right

Content Column

width	65.0%
id	589463641

Content Block

padding	24px 60px 24px 0
id	589463642
class	clean

Highlights

Brikit will work within your budget and procurement cycles for new licenses and renewals to:

Support budget forecasts
Provide single, multi-vendor quotes and invoices
Generate automatic renewal quotes aligned with your procurement cycle
Synchronize renewal dates
Monitor vendors for price increases and provide alerts and "grandfather" quotes
Provision licenses with valid purchase order (for approved accounts)

HTML Wrap

margin	10px 0 10px 0
class	fine-print

Covered by the Service Terms Agreement

Punchcard Details

Eight-hours of scheduled, expert help

Valid for 1 year from purchase

Service time is consumed in 15 minute increments (see Using Punchcard Time for guidelines)

Includes a customer portal for collaboration and collateral exchange

Weekly update on remaining balance

Available by pre-purchase only (credit card, check, or bank transfers)

Covered by the Service Terms Agreement

(sorry, no alterations or substitutions).

Per Punchcard: $2,000Program Fee: no charge

Content Column

width	35%
id	212687287

Content Block

background-color	rgba(255,255,255,0.6)
padding	50px
margin	30px 0
border-color	$primaryColor
border-width	2px
id	212687297
border-style	solid
class	checklist

Punchcard Uses

Graphic Design
Proof of Concepts
Content Design & Development
Training
Customization
Configuration
Technical Research
Requirements Analysis

Content Layer

name	Service Description
id	590029023
class	white-dip-top

Content Column

width	100%
id	590029024

Content Block

id	590029025
class	clean

How it Works

Service Punchcard tracking will be supported with your private portal (Confluence space) on our servers, which includes up to three user accounts.

Your portal will be maintained for one year after completion of last service package or service punchcard. (User accounts inactive for six months will be automatically disabled — simply contact us to reactivate).

Choose your level of remote access to your systems by Brikit personnel.

- Note that any time required to gain access to your systems — including account setup, virtual private network access, and other on-boarding — will be logged against your Service Punchcards.

Licenses for software products are not included

Simplified budgeting
Frictionless procurement
Seamless renewals
Multi-vendor management
Renewals tracking and alignment

Content Layer

margin	0 0 40px 0
name	Fine Print
id	261153131
class	no-border-hover

Content Column

width	100.0%
id	261153145
alternate-style	false

Content Block

padding	0
border-width	0
id	266971252

The Fine Print

Content Block

name	The Fine Print
id	261153158
class	clean fine-print toggle-arrow
collapsible	collapse on mobile

VENDOR COVERAGE

License Management Programs covers licenses from Atlassian, and Atlassian Marketplace Vendors, and most other Third-Party Atlassian Add-on Vendors.

BUDGET CYCLE ALIGNMENT

Brikit will work with your fiscal account year and budget cycles to provide quotes for new licenses and renewals to support forecast planning.

PRICE CHANGE MONITORING

Brikit will monitor vendors for price changes that affect your purchases and renewals, and will provide notification within 30 days of announced changes along with renewal quotes to extend original pricing when available (subject to vendor restrictions).

LICENSE RENEWAL ALIGNMENT

Brikit will work with vendors to align renewal dates to provide a single renewal quote and payment. (Not available with some third-party vendors.)

LICENSE TRACKING

You will provide Brikit with details for license management, which Brikit will maintain on your private Confluence portal on our servers. Access includes up to three user accounts. Your portal will be maintained for one year after completion of last license management year, service package, maintenance contract, or punchcard. User accounts inactive for six months will be automatically disabled (simply contact us to reactivate)

Product Support

If your query is about how to use our products in general, feature inquiries, bug workarounds, or similar, it's support. Support queries usually take the form, "How do I do X in your product?" Bottom line: it's support if users in other organizations might reasonably have the same problem or pose the same question. For support queries, please open a support ticket.

Punchcards

If your query is about how to do something specific to your deployment, it's appropriate for your punchcard. More obvious areas include training, graphic design, configuration, content structure and design, and so forth. Punchcard queries are made through your portal or directly to our individual staff (see Licence Management Program).

Not Sure?

Just ask!

Content Block

name	MOBILE The Fine Print
id	296718921
class	clean fine-print toggle-arrow
collapsible	collapse on desktop

VENDOR COVERAGE

License Management Programs covers licenses from Atlassian, and Atlassian Marketplace Vendors, and most other Third-Party Atlassian Add-on Vendors.

BUDGET CYCLE ALIGNMENT

Brikit will work with your fiscal account year and budget cycles to provide quotes for new licenses and renewals to support forecast planning.

PRICE CHANGE MONITORING

Brikit will monitor vendors for price changes that affect your purchases and renewals, and will provide notification within 30 days of announced changes along with renewal quotes to extend original pricing when available (subject to vendor restrictions).

LICENSE RENEWAL ALIGNMENT

Brikit will work with vendors to align renewal dates to provide a single renewal quote and payment. (Not available with some third-party vendors.)

LICENSE TRACKING

You will provide Brikit with details for license management, which Brikit will maintain on your private Confluence portal on our servers. Access includes up to three user accounts. Your portal will be maintained for one year after completion of last license management year, service package, maintenance contract, or punchcard. User accounts inactive for six months will be automatically disabled (simply contact us to reactivate)

USING PUNCHCARD TIME

Making efficient use of your punchcard time is important to us. Punchcards are used in 15-minute increments. Note that there is a natural trade-off between response times and quantity of work we can do in one punchcard.

Expand

title	Get the most from your punchcard time

Efficient Use

With your punchcard, you'll get a private portal on our site.

What generally works best is to create pages in your portal to handle individual topics (examples: Site Configuration, or User Training). Then have your team use the Comment feature to post comments, feedback, questions, or whatever as they come in. Once you're ready for us to get involved, just post a comment saying so.

We'll be watching your portal space, so we'll get notified as your comments are posted, but we won't spend any time until you specifically ask us to. Then we'll respond with a comment letting you know we got it, and when you can expect an answer. This way, you get the most from your punchcard time, and nothing gets lost or overlooked in old email streams.

Of course, sometimes emergencies crop up. So feel free to email, call, or instant message your designated contant, but be aware that those will use an extra 15-minute "emergency charge" on top of the normal time. For more detail on how these work, see the Faster Response section.

Faster Response

For faster response, feel free to email, call, or instant message the person you are working with, but be aware of two limitations:

Info

icon	false

depending on our at-the-moment workload, we may need to schedule a time that works for both of us
these communications are subject to the 15-minute punchcard increments, plus an additional 15-minute increment "emergency charge"

Of course, emergency charges can consume a punchcard very quickly, so here are some ground rules to help you get the most with this method:

Info

icon	false

the 15-minute emergency charge occurs, plus the 15-minute increment window begins once we respond (review your message or answer your call)
multiple emails/messages/phone calls count as one increment if we complete the exchange with that 15-minute window
you can ask us to limit time, and we'll let you know when you're about to go over

We hope this strikes a fair balance between being responsive and getting our other tasks done during the day. Of course, we welcome feedback on how this works for you, and we're open to suggestions.

SUPPORT VS. PUNCHCARD

Commercial and academic product license holders are entitled to product support without a punchcard. Yet many organizations also purchase punchcards to get extra help. If you're in this situation, how do you know when your query is product support, and when it is charged to your punchcard?

Expand

title	Learn More

Page tree

Transform Your Digital Workplace

Industry Expertise

Inform Your Strategic Direction

Redefining Work

Documentation and Support

Versions Compared

Old Version 1

New Version Current

Key

License Management

Image Added

Easy management of your complex Atlassian software and add-on licenses.

License Management

Image Added

Easy management of your complex Atlassian software and add-on licenses

Image Removed

.

Highlights

Punchcard Details

Punchcard Uses

How it Works

The Fine Print

VENDOR COVERAGE

BUDGET CYCLE ALIGNMENT

PRICE CHANGE MONITORING

LICENSE RENEWAL ALIGNMENT

LICENSE TRACKING

VENDOR COVERAGE

BUDGET CYCLE ALIGNMENT

PRICE CHANGE MONITORING

LICENSE RENEWAL ALIGNMENT

LICENSE TRACKING

USING PUNCHCARD TIME

Efficient Use

Faster Response

SUPPORT VS. PUNCHCARD

Product Support

Punchcards

Not Sure?

Platform

Company

Support

Brikit Services