Still need help?| Action Button |
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| text | Open a Support Ticket |
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| class | white |
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| url | https://support.brikit.com/ |
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Brikit offers support through our Brikit Support JIRA system. Our procedures are similar to Atlassian’s. Our goals are to provide: - consistent and timely service to all customers
- a location where all users can view and track issues
We monitor incoming tickets on a daily basis, during business hours. We try to respond to new issues and comments within one or two days. However, other tasks may override our ability to provide feedback within a short timeframe. If your concerns have not been met in a timely manner, please submit a comment in your JIRA issue. Someone will respond with an update. We also prioritize issues according to severity and type. Please keep this in mind when waiting for a response. Our support levels are described in the Brikit Support Service Level Agreement. | 
