Service Punchcards
A fast and inexpensive way to smooth out speed bumps and navigate road blocks.
Highlights
Gain hourly access to our team of experts, ready to guide you in planning, building, and maintaining your digital workspace. Service Punchcards are purchased in eight-hour increments, and time can be consumed in as little as 15 minute increments. Service Punchcard purchases include access to a customer portal that allows for submittal, tracking, and collaborating on work requests. Punchcard balance is visible in the customer portal and is updated weekly.
Per Punchcard: $2,000Punchcard time can be used towards support with:
- Graphic Design
- Information Design
- Content Development & Buildout
- Proof of Concept
- Training
- Customization
- Configuration
- Migration & Upgrades
- Technical Research
- Requirements Analysis
How it Works
The Fine Print
USING PUNCHCARD TIME
Making efficient use of your punchcard time is important to us. Punchcards are used in 15-minute increments. Note that there is a natural trade-off between response times and quantity of work we can do in one punchcard.
SUPPORT VS. PUNCHCARD
Commercial and academic product license holders are entitled to product support without a punchcard. Yet many organizations also purchase punchcards to get extra help. If you're in this situation, how do you know when your query is product support, and when it is charged to your punchcard?