Tune Confluence to fit your organization, engage users, and boost adoption
Complete package: $19,000
Highlights
Confluence, Theme Press, and the typical constellation of add-ons provide an awesome set of powerful capabilities. However, left unmanaged, collaboration occurs sporadically in a "Wild West" fashion, and over time can become a sprawling mess.
Our Information Architecture Package guides you in laying a solid foundation by mapping your organizational structures and concepts onto tool features, so your collaboration platform fits your community like a glove. Presenting organized, familiar concepts keeps your users oriented and contributing in the right places, and boosts adoption rates dramatically.
Process includes:
- interviews and questionnaires to ensure complete coverage
- documenting your information architecture
- a live demonstration site built out with the information architecture where you can "live in it" to enrich your feedback
- space exports you can upload to your site
- four revision cycles
Before we begin the process, your team will:
- do self-guided learning of Confluence and Theme Press (if used), or
- purchase training
Covered by the Service Terms Agreement (sorry, no alterations or substitutions).
Service Description
Ground Rules
Together, we will complete the following checklist to develop your Information Architecture. The full process typically takes 8-10 weeks from start to finish. A couple of notes:
- Each review cycle is open for one week.
- All deliverables will be deployed to, and available on your private portal.
- If needed, you may put the process on "vacation hold" for up to one year.
- For best results, we recommend doing this in parallel with our Theme Package.
- This package does not include installation or configuration of software, content, or package deliverables on your server. Additional assistance is available with Service Punchcards.
The Information Architecture Package process and Service Punchcard requests and tracking will be supported with your private portal (Confluence spaces) on our servers, which includes up to three user accounts. Your portal will be maintained for one year after completion of last service package, theme maintenance contract, or punchcard. User accounts inactive for six months will be automatically disabled (simply contact us to reactivate).
Exclusions
To make the Information Architecture Package as cost-effective as possible, the process is tightly defined (see above). If needed, additional assistance is available through Service Punchcards for the following items that are not included:
- Graphic design
- Content creation, editing, or migration
- Training
- Work performed on your servers (for example: installing/configuring the Theme Package deliverables, VPN and user account setup, reviewing content, add-on installation, troubleshooting, and other work performed on your servers)
Extras
Sometimes the unexpected happens, and changes to the above process are needed. Here are common variations we've encountered and their associated costs:
- Additional vacation holds (half a Service Punchcard)
- Major revision to the questionnaire and interview results sign off (one Service Punchcard)
- Change target Confluence version after sign off (half a Service Punchard)
- Additional review cycle (half a Service Punchcard)
- Additional year of maintaining your portal (half a Service Punchcard)
- Additional user account to your portal (half a Service Punchcard per year)
