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We monitor incoming tickets on a daily basis, during business hours. We try to respond to new issues and comments within one or two days. However, other tasks may override our ability to provide feedback within a short timeframe. If your concerns have not been met in a timely manner, please submit a comment in your JIRA issue. Someone will respond with an update. We also prioritize issues according to severity and type. Please keep this in mind when waiting for a response.

Service Level Agreement

Details of our Our support levels are available on described in the Brikit Support Service Level Agreement.

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