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We monitor incoming tickets on a daily basis, during business hours. We try to respond to new issues and comments within one or two days. However, other tasks may override our ability to provide feedback within a short timeframe. If your concerns have not been met in a timely manner, please submit a comment in your JIRA issue. Someone will respond with an update. We also prioritize issues according to severity and type. Please keep this in mind when waiting for a response.

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Details of our support are available on Brikit Support Service Level Agreement.

JIRA Privacy Policy

Due to the need for privacy between customers, we restrict user access. Due to the constraints of JIRA, we cannot grant multiple users access to the same issue.