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Service Punchcards

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A fast and inexpensive way to smooth out speed bumps and navigate road blocks.

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Service Punchcards

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A fast and

inexpensive

easy way to smooth out speed bumps and navigate road blocks.

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Highlights

Starting with your existing logo, color palette, and stock art or image gallery (from your organization's corporate identity or branding standards guide), Brikit will do the rest.Gain hourly access to our team of experts, ready to support you in all things related to your digital workplace. Service Punchcards are purchased in eight-hour increments, and time can be consumed in as little as 15 minute increments. Service Punchcard purchases include access to a customer portal where work requests will be created and tracked. Punchcard balance is visible in your customer portal and is updated weekly. 

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Covered by the   Service Terms Agreement  
(sorry, no alterations or substitutions)Agreement.

Complete packagePer Punchcard: $16$2,500300

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After reviewing your project roadmap, we'll build your complete theme package. This includes:

  • ready-to-upload theme 
  • content exports for your landing page and a typical second-level page, including site menu, default page layout, header, and footer
  • status review and walk-through every review and feedback cycle
  • up to four design revision cycles
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Service Description 

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Download PDF

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Punchcard time can be used towards support with: 

  • Graphic Design
  • Information Design
  • Content Development & Buildout
  • Proof of Concept
  • Training
  • Customization
  • Configuration
  • Migration & Upgrades
  • Technical Research
  • Requirements Analysis

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The Fine Print

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GROUND RULES

With your guidance, our design team will complete the following checklist to create your Theme Package. The full process typically takes 9-10 weeks from start to finish. A couple of notes:

  • Each review cycle is open for one week.
  • All deliverables will be deployed to, and available on your private portal.
  • Upon request, in-progress theme can be made available for installation. 
  • If needed, you may put the process on "vacation hold" for up to one year.
  • If you need assistance developing your identity package, we can pause the process at the appropriate step and provide support through Service Punchcards.
The Theme Package process

Service Punchcards will be supported with your private portal (Confluence spaces) on our servers, which includes up to three user accounts. Your portal will be maintained for one year after completion of last service package or punchcard. User accounts inactive for six months will be automatically disabled (simply contact us to reactivate).

Any time required to gain access to your systems - including account setup, virtual private network access, and other on-boarding - will be logged against your Service Punchcards.

TECHNICAL SUPPORT V. PUNCHCARD

Commercial and academic product license holders are entitled to product support without a punchcard. Yet many organizations also purchase punchcards to get extra help with their environment-specific needs. If you're in this situation, how do you know when your query is technical support vs. when it is charged to your punchcard?

Expand
titleTechnical Support

If your query is about how to use our products in general, feature inquiries, bug workarounds, or similar, it's technical support. Technical support queries usually take the form, "How do I do X in your product?" Bottom line: it's technical support if users in other organizations might reasonably have the same problem or pose the same question. For support queries, please open a support ticket under the "Customer Contact" project

Expand
titlePunchcard

If your query is about how to do something specific within your deployment, it falls within Punchcard scope. More obvious areas include visual design, information design, content buildout, training, configuration, migration support, and so forth (as mentioned above). Punchcard queries are made through your customer portal.

USING PUNCHCARD TIME

We have two working models to choose from when using Punchcard time.

Expand
titleTime & Talent

This approach allows for guaranteed access to a specific skillset, scheduled on a weekly basis based off a pre-established weekly reservation setting. You can find out more about this approach here.

Expand
titlePlanned Project

This approach follows a pre-determined iterative schedule, similar to our Theme Design Package and Information Design Package. At the end of a Planned Project, you will be provided with specific delivery items. The cost, schedule, and delivery items are approved by you before we start work. This option is useful if you are looking to have something specific delivered on a predictable schedule and cost basis, and is often used for larger projects that need to be delivered by a specific deadline.

 

Not Sure?

Just Ask!

EXTRAS

Licenses for software products are not included. 

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GROUND RULES

Service Punchcards will be supported with your private portal (Confluence spaces) on our servers, which includes up to three user accounts.

 Your

Your portal will be maintained for one year after completion of last service package or punchcard. User accounts inactive for six months will be automatically disabled (simply contact us to reactivate).

EXCLUSIONS

To make the Theme Package as cost-effective as possible, the process is tightly defined (see above). If needed, additional assistance is available through Service Punchcards for the following items that are not included:

  • Information design (defining spaces, permissions, etc., also called "information architecture")
  • Content creation, editing, or migration
  • Site buildout outside of: site home page, secondary landing page, menu, and footer
  • Identity/Brand Material build out (color palette and logos, for example)
  • Training
  • Work performed on your servers (for example: installing/configuring the Theme Package deliverables, VPN and user account setup, reviewing content, add-on installation, troubleshooting, etc.)

Any time required to gain access to your systems - including account setup, virtual private network access, and other on-boarding - will be logged against your Service Punchcards.

TECHNICAL SUPPORT V. PUNCHCARD

Commercial and academic product license holders are entitled to product support without a punchcard. Yet many organizations also purchase punchcards to get extra help with their environment-specific needs. If you're in this situation, how do you know when your query is technical support vs. when it is charged to your punchcard?

Expand
titleTechnical Support

If your query is about how to use our products in general, feature inquiries, bug workarounds, or similar, it's technical support. Technical support queries usually take the form, "How do I do X in your product?" Bottom line: it's technical support if users in other organizations might reasonably have the same problem or pose the same question. For support queries, please open a support ticket under the "Customer Contact" project

Expand
titlePunchcard

If your query is about how to do something specific within your deployment, it falls within Punchcard scope. More obvious areas include visual design, information design, content buildout, training, configuration, migration support, and so forth (as mentioned above). Punchcard queries are made through your customer portal.

 

USING PUNCHCARD TIME

We have two working models to choose from when using Punchcard time.

Expand
titleTime & Talent

This approach allows for guaranteed access to a specific skillset, scheduled on a weekly basis based off a pre-established weekly reservation setting. You can find out more about this approach here.

Expand
titlePlanned Project

This approach follows a pre-determined iterative schedule, similar to our Theme Design Package and Information Design Package. At the end of a Planned Project, you will be provided with specific delivery items. The cost, schedule, and delivery items are approved by you before we start work. This option is useful if you are looking to have something specific delivered on a predictable schedule and cost basis, and is often used for larger projects that need to be delivered by a specific deadline.

 

Not Sure?

Just Ask!

EXTRAS

Licenses for software products are not included. 

EXTRAS

Sometimes the unexpected happens, and changes to the above process are needed. Here are variations we've encountered that incur additional costs:

  • Additional vacation holds
  • Revise your theme if your identity materials change after sign off
  • Change target Confluence version after sign off
  • Additional review cycle
  • Additional year of maintaining your portal
    • Additional user account to your portal

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