Brikit information architects, graphic designers, and platform experts are made available to your team, offering flexible help as you need it.
Content Column
width
60.000004%
id
212687287
Content Block
background-color
rgba(255,255,255,0.6)
padding
50px
margin
30px 0
border-color
$primaryColor
border-width
2px
id
212687297
border-style
solid
class
checklist
Specific work is directed by you, and scheduled in advance, according to your needs.
The rate and flow of 'spend' is managed via a pre-determined Weekly Reservation, which you control.
Support is managed through our Jira ticketing system, or delivered remotely by Brikit experts via scheduled phone and web-based screen share sessions.
Content Layer
margin
0 0 40px 0
name
Fine Print
id
261153131
class
no-border-hover
Content Column
width
100.0%
id
261153145
alternate-style
false
Content Block
padding
0
name
title
border-width
0
id
266971252
The Fine Print
Content Block
name
fine print
id
303603125
class
clean fine-print
GROUND RULES
EXCLUSIONS
Your Weekly Reservation
The Weekly Reservation is how we determine Brikit's planning, scheduling, and reserving of your Service Punchcard budget throughout our engagement. This agreement is meant to evolve during our engagement, but is confirmed and adjusted on a pre-scheduled basis (via a chosen 'Setting' and 'Model').
Guesstimates are the low and high range of hours needed to complete work on a ticket.
Your chosen Setting limits the time we reserve each week. This is selected at the start of the engagement and can be changed at any time. There are two types of settings:
Cap: This is a per week setting. We will not reserve total hours beyond this amount. This setting is required.
Threshold: This is a per ticket setting. We will not exceed this time per ticket setting, unless pre-approved. This setting is optional.
Your chosen Model determines how we use guesstimates to reserve time for the following week. There are three models to choose from:
Average: The sum of the average of high-low guesstimates across all open tickets determines the amount of time Brikit reserves.
High Average: The sum of the high guesstimate across all open tickets determines the amount of time Brikit reserves.
Standing Reservation: A specified number of hours is pre-reserved for the weeks ahead.
Adjusting Your Weekly Reservation
Your Weekly Reservation can be confirmed or adjusted, as needed, via "Request A Change" button in your customer portal
Any requested changes take effect EOD Thursday.
Reserving Time (Every Friday)
Brikit adds (or updates) a guesstimate range to each Brikit-assigned Time & Talent ticket
Time is reserved and charged for the following week's work, based on your Model and Setting.
As a general rule, we not able to accommodate week-of requests (we schedule all Time & Talent work on Fridays, based off the pre-determined Weekly Reservation. If you anticipate needing week-of Time & Talent support in the upcoming weeks (if you are working towards a deadline internally, for example), we suggest that you move to a Standing Reservation model for a specific number of weeks.