Brikit offers support through our OnDemand JIRA  system. Our procedures are similar to Atlassian’s. Our goals are to provide:

• consistent and timely service to all customers
• a location where all users can view and track issues

We appreciate the time required to create support tickets. Given the need to manage everyone's issue in a professional manner, we have implemented JIRA as our support mechanism.

Support Communication

We monitor incoming tickets on a daily basis, during business hours. We try to respond to new issues and comments within one or two days. However, other tasks may override our ability to provide feedback within a short timeframe. If your concerns have not been met in a timely manner, please submit a comment in your JIRA issue. Someone will respond with an update. We also prioritize issues according to severity and type. Please keep this in mind when waiting for a response.

Service Level Agreement

Our support levels are described in the Brikit Support Service Level Agreement.

JIRA Privacy Policy

Due to the need for privacy between customers, we restrict user access.