Service Punchcards
A fast and inexpensive way to smooth out speed bumps and navigate road blocks.
Punchcard Details
- Eight-hours of scheduled, expert help
- Valid for 1 year from purchase
- Service time is consumed in 15 minute increments (see Using Punchcard Time for guidelines)
- Includes a customer portal for collaboration and collateral exchange
- Weekly update on remaining balance
- Available by pre-purchase only (credit card, check, or bank transfers)
- Covered by the Service Terms Agreement (sorry, no alterations or substitutions)
Per Punchcard: $2,000
Punchcard Uses
- Graphic Design
- Proof of Concepts
- Content Design & Development
- Training
- Customization
- Configuration
- Technical Research
- Requirements Analysis
How it Works
Service Punchcard tracking will be supported with your private portal (Confluence space) on our servers, which includes up to three user accounts.
- Your portal will be maintained for one year after completion of last service package or service punchcard. (User accounts inactive for six months will be automatically disabled — simply contact us to reactivate).
Choose your level of remote access to your systems by Brikit personnel.
- Note that any time required to gain access to your systems — including account setup, virtual private network access, and other on-boarding — will be logged against your Service Punchcards.
Licenses for software products are not included
The Fine Print
USING PUNCHCARD TIME
Making efficient use of your punchcard time is important to us. Punchcards are used in 15-minute increments. Note that there is a natural trade-off between response times and quantity of work we can do in one punchcard.
SUPPORT VS. PUNCHCARD
Commercial and academic product license holders are entitled to product support without a punchcard. Yet many organizations also purchase punchcards to get extra help. If you're in this situation, how do you know when your query is product support, and when it is charged to your punchcard?