The following SLAs apply to all commercial and academic license holders with current support contracts. While Brikit attempts to respond to all issues in a timely manner, critical issues take priority. (i.e. issues that hurt our customers' production applications: Level 1, Level 2) take priority. "Production" is defined as an instance of Atlassian software with Brikit add-ons that are actively used by the customer's business.) We make our best effort to respond within the times shown, we cannot guarantee response times for standard product support. | 
