A few basic steps for addressing LDAP issues.

Connecting Confluence to an LDAP directory is a convenient way to manage users, groups, and permissions in a centralized place. However, there are occasional issues that occur, including how users can or can't view or edit pages, or even lose access to certain elements on the page. The steps below offer a starting point for troubleshooting LDAP issues.

Try re-applying space permissions or page restrictions

For one reason or another, Confluence may not have saved or synchronized the permissions you set for the space. Try removing, saving, and then reapplying the space permissions. Similarly, if you are having trouble with a particular LDAP group on a page, try removing, and then reapplying, any page restrictions.

Manually synchronize the LDAP connection


Flush the caches



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For more information, we recommend the following documentation pages from Atlassian:

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If using:

  1. Replace me with something to note about this how-to entry that falls outside the scope of all other sections; and
  2. Add the tight-bottom class to the next visible/non-collapsed block above this one to narrow the gap between the two blocks.

If using:

  1. Replace me with something to note about this how-to entry that falls outside the scope of all other sections; and
  2. Add the tight-bottom class to the next visible/non-collapsed block above this one to narrow the gap between the two blocks.