Brikit offers support through our OnDemand JIRA system. Our procedures are similar to Atlassian’s. Our goals are to provide:
We appreciate the time required to create support tickets. Given the need to manage everyone's issue in a professional manner, we have implemented JIRA as our support mechanism.
We monitor incoming tickets on a daily basis, during business hours. We try to respond to new issues and comments within one or two days. However, other tasks may override our ability to provide feedback within a short timeframe. If your concerns have not been met in a timely manner, please submit a comment in your JIRA issue. Someone will respond with an update. We also prioritize issues according to severity and type. Please keep this in mind when waiting for a response.
Due to the need for privacy between customers, we restrict user access. Due to the constraints of JIRA, we cannot grant multiple users access to the same issue.