A few basic steps for addressing LDAP issues.

Connecting Confluence to an LDAP directory is a convenient way to manage users, groups, and permissions in a centralized place. However, there are occasional issues that occur, including how users can or can't view or edit pages, or even lose access to certain elements on the page. The steps below offer a starting point for troubleshooting LDAP issues.

Try re-applying space permissions or page restrictions

For one reason or another, Confluence may not have saved or synchronized the permissions you set for the space. Try removing, saving, and then reapplying the space permissions. Similarly, if you are having trouble with a particular LDAP group on a page, try removing, and then reapplying, any page restrictions.

Manually synchronize the LDAP connection

Navigate to the "User Directories" page and then click the 'Synchronize' button next to the LDAP directory. Repeat with as many directories that you have. You should see a refresh timestamp immediately after synchronization completes. Afterwards, return to the page, refresh it, and see if that fixed the issue.


Confluence General Configuration → User Directories


Flush the caches

Similarly, navigate to the "Cache management" page and click "Flush All" at the bottom of the page. This may force an change to the action or actions that were causing the issue. Once the cache has been flushed, return to your page and refresh it. Test to see if the problem remains.


Confluence General Configuration → Cache management

For more information, we recommend the following documentation pages from Atlassian:

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If using:

  1. Replace me with something to note about this how-to entry that falls outside the scope of all other sections; and
  2. Add the tight-bottom class to the next visible/non-collapsed block above this one to narrow the gap between the two blocks.

If using:

  1. Replace me with something to note about this how-to entry that falls outside the scope of all other sections; and
  2. Add the tight-bottom class to the next visible/non-collapsed block above this one to narrow the gap between the two blocks.