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User Guide Package

View Complete Methodology

Create a customized user guide in Confluence to document your:

  • Information architecture
  • Visual design patterns
  • Blueprints
  • Content lifecycle

Highlights

Give your users a complete guide that merges platform documentation with your specific:

  • information design patterns
  • visual design patterns
  • blueprints and templates
  • navigation
  • taxonomy
  • content lifecycle
  • workflows

Covered by the Service Terms Agreement (sorry, no alterations or substitutions).

Complete package: $4,000

Service Description

 Full Process

Here's how it works:

StepDescriptionWhoWeek
1Create your portal to guide the processBrikit1
2Kickoff meeting to review documentation coverageBrikit & You 
3Customize user guide (build 1)Brikit 
4Live meeting to review user guideBrikit & You 
5Review and feedback cycle 1You2
6Revise user guide (build 2)Brikit 
7Review and feedback cycle 2You 
8Revise user guide (build 3)Brikit
9Final review meeting and Q&A sessionBrikit & You 

Ground Rules

The full process typically takes three weeks from start to finish. A couple of notes:

  • All deliverables will be deployed to, and available on your private portal

The User Guide Package tracking will be supported with your private portal (Confluence spaces) on our servers, which includes up to three user accounts. Your portal will be maintained for one year after completion of last service package or punchcard. User accounts inactive for six months will be automatically disabled (simply contact us to reactivate).

Exclusions

To make the User Guide Package as cost-effective as possible, the process is tightly defined (see above). If needed, additional assistance is available through Service Punchcards for the following items that are not included:

  • Training
  • Work performed on your servers (for example: reviewing existing systems, VPN and user account setup, add-on installation, troubleshooting, and other work performed on your servers)

Extras

Sometimes the unexpected happens, and changes to the above process are needed. Here are common variations we've encountered and their associated costs:

  • Vacation holds (half a Service Punchcard)
  • Additional review cycle (half a Service Punchcard)
  • Additional year of maintaining your portal (half a Service Punchcard)
  • Additional user account to your portal (half a Service Punchcard per year)

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