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User Champion Training Package

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Eight one-on-one design-focused sessions to master platform features relating to consuming and contributing content.

Topics include:

  • Site access, navigation methods, and search
  • Notifications, tasks, calendars, and issue tracking
  • Social features: comments, shares, likes, @mentions, questions, etc.
  • Pages, blogposts, attachments
  • Templates, blueprints, scheduling, and workflows

Highlights

One-on-one sessions focused on your internal User Champion, adjusted to match existing skill-levels. The User Champion is a critical role that provides local support to information consumers and contributors. Depending on the size of your organization, you may want to groom multiple User Champions, and should back them up with an internal Content Strategist.

Covered by the Service Terms Agreement (sorry, no alterations or substitutions).

Complete package: $3,000

Curriculum

The curriculum is designed to be spread over eight weeks (one session per week). The details of the sessions can be adjusted to match the current mastery level of your User Champion.

 View Here
SessionDescription
1Introduction to Confluence and Information Design
2Introduction to Designing Pages
3Page Editing and Management
4Introduction to Macros and Social Features
5Designing Complex Pages
6Information Architecture Basics
7Content Strategy Basics
8Key Add-Ons and Integrations

Ground Rules

This package is designed for one-on-one training. However, up to three participants may attend.

Sessions are one hour each, and will delivered remotely via web-base screen share by Brikit experts (information architects and designers). Examples and primary training will be presented using Brikit systems, and if desired can be augmented with screen sharing to focus on customer systems.

The User Champion Training Package tracking will be supported with your private portal (Confluence space) on our servers, which includes up to three user accounts. Your portal will be maintained for one year after completion of last service package or service punchcard. User accounts inactive for six months will be automatically disabled (simply contact us to reactivate).

Extras

Additional training or support beyond the eight one-hour sessions can be obtained by purchasing Service Punchcards.