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Champion Support

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Relieve the pressure with flexible access to our experts for deep support for your internal User Champions.

Highlights

Put Brikit information architects, graphic designers, and platform experts behind your team with flexible help as needed or on a scheduled basis.

Single point-of-contact support for all the moving parts of your working system, and bridge to third-party vendor support when needed. Actual time spent will be logged against the allocated Service Punchcards, and specific work will be directed by you.

Covered by the Service Terms Agreement (sorry, no alterations or substitutions). Licenses for software products are not included.

Per project estimates given in Service Punchcards.

Ground Rules

Support through tickets or scheduled phone and interactive sessions will be delivered remotely via web-based screen share by Brikit experts. Choose your level of remote access to your systems by Brikit personnel. Time required to gain access to your systems (include account setup, virtual private network access, and other on-boarding) will be logged against your Service Punchcards.

Champion Support and Service Punchcard tracking will be supported with your private portal (Confluence space) on our servers, which includes up to three user accounts. Your portal will be maintained for one year after completion of last service package or service punchcard. User accounts inactive for six months will be automatically disabled (simply contact us to reactivate).

Extras

Additional Service Punchcards may be added at your option. Licenses for software products are not included.